Report Fraud

Fraudulent E-mails and Web Sites

If you have any concerns regarding a suspicious email, website, or unsolicited pop-up window that claims affiliation with SmartyPig, please call SmartyPig Customer Service at (877) 751-6884 or forward the fraudulent email or website information to

Identity Theft

Identity theft occurs when someone steals your personal information and uses it to open new accounts or initiate transactions in your name. It is easily confused with fraud. To help determine your situation, learn more about identity theft and how fraudsters operate.

If the fraudulent activity is limited to your SmartyPig account(s): Contact us immediately at (877) 751-6884 .

If you believe you are a victim of identity theft that extends beyond your SmartyPig account(s), consider the following:

Contact the major credit bureaus

You can request that the three main credit bureaus place a short or long-term “fraud alert” on your credit file. This alert requires creditors to verify your identity before opening any new accounts in your name or changing any existing accounts. You will only need to contact one bureau, which will notify the others.

Credit bureaus must provide victims of identity theft a free copy of their credit report. You should request one from each bureau, as the information can differ. Look them over carefully to see if any fraudulent accounts have been opened. If so, notify the credit bureau and the companies where accounts were opened to report the fraud directly.

Once a dispute has been resolved, the credit bureaus you contacted will send you another copy of your credit report. Review the report to make sure that all fraudulent activity has stopped and your file has been corrected.

For more information about the steps to take and for credit reports, contact

Contact other creditors

Contact your other creditors, including credit card and phone companies, banks, and other lenders, to notify them of potential fraud. Always follow up any telephone conversations with a letter. Close any accounts that have been breached and reopen them with new account numbers and passwords. (Do not use your Social Security number as a username or password).

File a report with the local police

Contact your local police department if you suspect that your personal information was stolen. A police report will lend weight to your case when dealing with creditors, who may require proof of criminal activity.

Report the criminal activity to the Federal Trade Commission (FTC)

Call the FTC hotline at 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor. Or submit a complaint to the FTC's secure online database at . Your information may be shared with other law enforcement agencies investigating identity theft.

Contact other agencies as appropriate

  • Postal Inspection Service: If you believe your mail was stolen or redirected, notify the Postal Inspector at your local post office.
  • Social Security Fraud Hotline: 1-800-269-0271. If you suspect someone is using your Social Security number for fraudulent purposes, call the hotline.
  • Department of Motor Vehicles (DMV): If you believe someone is trying to get a driver’s license or identification card using your name and information, contact your local DMV.

Carefully review all of your accounts

Since identity theft takes time to resolve, you should continue to review all charges and transactions appearing on account statements and online. Immediately report any discrepancies.